Americo Manufacturing Company, Inc
  • 09-Dec-2021 to Until Filled (PST)
  • Cartersville, GA, USA
  • 14.00
  • Hourly
  • Full Time

Full benefits package including medical, dental, 401(k), Profit Sharing, and paid vacation.

Job Summary:

Responsible for maintaining solid customer relationships by handling their orders, questions, quotes, and concerns with speed & professionalism. Performs data entry and controls all aspects of an order in an organized and detailed manner. Requires research skills to troubleshoot customer problems.

Essential Duties and Responsibilities:

  • Complete daily log of orders received via email, fax and phone. Prioritize & batch material for data entry.
  • Print all email and faxed orders.
  • Investigate customer complaints and provide order status such and tracking information.
  • Check orders for accuracy.
  • Back-up label printer and front Receptionist when needed.
  • Process and track all logoed mat orders / check Syspro against log sheet. Reviews all orders for accuracy.
  • Composes order acknowledgements for every order. Receive and place phone calls.
  • Process credit card transactions for credit card orders.
  • Maintain customer accounts and special requirements including accurate files and notes in Syspro system.
  • Process credits, CCR's, RMA's etc. as needed.
  • Research and document customer complaints through proper CCR process. Logistical processing of customer orders, which may include coordination with sales, warehouse, and logistics employees.
  • Enter sample orders in a timely manner.
  • Check and utilize ACT database for important customer notes and special pricing quotes as needed.
  • Check suspense report.
  • Aide in freight investigations, bill only invoices etc.
  • Other duties as assigned including back-up CSR department. Supervisory Responsibilities
  • This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

Other Skills and Abilities

Must possess good working knowledge of Microsoft applications including Word and Excel. Be capable of high volume data entry, have the ability to multi-task and have excellent communication skills both verbal and written.

Physical Demands the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


To maintain a safe and productive work environment, Americo expects employees to be reliable and to be punctual in reporting for scheduled work. Absenteeism and tardiness place a burden on other employees and on Americo.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of this job and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Associates may be required to perform job-related tasks other than those specifically presented in this job description. Americo reserves the right to revise this Job Description, as it deems necessary.

Americo is an Equal Opportunity Employer M/F/D/V

Americo Manufacturing Company, Inc
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